Element Multisport wants your shopping experience to be the best in the business. For that reason we offer a 30 day satisfaction guarantee. If you are not completely satisfied with your order, simply return the unused/unworn item(s) including all original tags and packaging at your expense within 30 days of purchase for a full refund. Please read the details below as some restrictions apply. There is no need to contact Element prior to returning an item as an RA number is not required. Just follow the instructions on the packing slip included with your order.
Wetsuits, goggles, swimwear and apparel may only be returned if unused. All manufacturer tags and original packaging must be in tact and the item may not have been worn in the water. Element understands that proper fit is critical and we encourage you to try these items on in the comfort of your home. If the fit or style is not to your liking you have 30 days to return the item.
Purchasing a new bike can be just as exciting as it is nerve racking. Shop with peace of mind knowing that Element offers a 7 day satisfaction guarantee on bikes. Furthermore, Element’s trained sales staff is here to assist you in selecting the right size bike before making your purchase. If you wish to return a bike, the bike must be unused, professionally packed, and returned in the condition in which it was received. If the bike is returned damaged or deemed ineligible for resale, the bike will be sent back to you at your expense. Bikes returned for a refund will be subject to a 15% restocking fee. The restocking fee is waived if bikes are returned for Element store credit or if the bike is being exchanged for another bike. A restocking fee of 20% will be assessed for special order bicycles.
Element offers a huge selection of all your running needs. While most items can be returned for refund within 30 days, there are some items that cannot be returned. Running shoes, apparel, hats, visors, and socks may be returned as long as they are unused with all manufacturer tags and original packaging in tact. To ensure all Element products meet health guidelines the following items may not be returned: Used water bottles, used hydration belts, food, nutrition and saddles that have been ridden.
Whether your new wheels are for training or racing, Element wants you to be completely satisfied with your purchase. Element will accept the return of your wheel(s) within 7 days of purchase as long as the wheel(s) have not been glued, mounted with tires, or had a cassette installed.
Gift cards are non-returnable.
Sale and Clearance Items
All purchases from the Element Clearance section are Final. Sale and Clearance Items may not be returned unless the item is defective.
If you wish to purchase a non-inventory or custom item from Element we are happy to accommodate most cases. However, all Special Order sales are final. No exceptions.
Prior to shipping, Element inspects every item ordered to ensure quality and accuracy. If you receive a damaged item, you must contact Element Customer Service within 3 days of receipt. Please keep the box and all packaging material as this will assist in expediting a replacement item.
Wrong / Defective Item
If you receive the wrong item please contact Element Customer Service. If you receive an item with a manufacturer defect and it is within 30 days of purchase you may contact Element Customer Service. If more than 30 days have passed please contact the manufacturer for technical support. Each brand Element offers has a detailed website with contact and support information available. If you have any questions regarding a manufacturer's website or contact information, feel free to Element Customer Service.
If you receive a free gift with your purchase and decide to return your order, please send the free gift back with your return. Free Gifts which are not returned will be billed to you by deducting its’ value from your refund.
Element has the easiest exchange program in the business. If you’ve ordered an item that doesn’t fit, feel, or look right follow these easy steps to exchange the item. Simply login to your account and place a new order for the item you need. Due to the rapid changes in Element’s inventory it is best to place a new order as soon as possible to ensure availability. At your convenience, return the item you don’t want for a full refund. Our mailing address is located on the bottom of the packing slip received with your order. Keep in mind you have 30 days to return an item. Once the returned item is received by Element, a refund is applied and your exchange is complete.
Element processes refunds once your returned item(s) have been received and inspected by our returns department. If you received free shipping because your original purchase totaled more than $100 and your return brings the order total below $100 Element will deduct the original shipping cost from your refund.
Mail your return to:
Element Multisport (Att Returns)
2211 N Elston Ave. Suite 101, Chicago, IL. 60614
For further questions about your order or returns, please reply to your order confirmation email to firstname.lastname@example.org