Element is named one of America's Best Bike Shops

We are proud to be named one of America's Best Bike Shops

The National Bicycle Dealers Association (NBDA) launched a new program at Interbike 2012 that rates bicycle stores in North America against the highest performance levels in the industry, with the goal of identifying and promoting “America’s Best Bike Shops.” The program defines the characteristics of “America’s Best Bike Shops,” and uses the results to lead bicycle shops to become the best they can be.  It rewards the top performing participants for their achievements by providing recognition to consumers and the bicycle industry.

An on-line application asked shop owners to explain what sets them apart from the competition, how they develop customer loyalty, and what they are doing to make their corner of the globe more bicycle friendly.  Participating stores that receive the highest scores on the application were visited by a mystery shopper who rated the store on appearance, web site and customer service both in person and over the phone.